Reference

Terms That Cover How Your 111f Account Works

These terms set out what you can expect from us and what we ask of you when you use your 111f account — including deposits via bKash, Nagad, or Rocket, access to the lobby, and how we handle any disputes.

Account eligibility by regionbKash, Nagad, Rocket wallet rulesLobby access conditionsDispute and closure processBangladesh-applicable terms

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TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause is unclear, or you need to raise a concern about how these terms apply to your account, our support team can walk you through it. Reach us through live chat in the lobby, by email, or through your account message centre. We aim to respond to terms-related queries as a priority.

Live Chat Open the chat widget in the lobby — available directly from your account on mobile or desktop whenever you need a terms clarification.

Email Support Send your terms question by email and include your account ID. We'll reply to the address registered on your account with a specific response.

Account Message Centre Log in, go to your account settings, and use the message centre to raise a formal query. All terms disputes should be submitted here for a written record.

ACCOUNT INTEGRITY DETAILS

How We Uphold These Terms on Your Account

These terms are not just a formality — they shape how your account is managed day to day. Here is what we do on our side to keep things fair and clear for everyone using 111f in supported Bangladesh regions.

Wallet Verification

When you link bKash, Nagad, or Rocket to your account, we verify ownership before processing withdrawals. This step protects your wallet from unauthorised use.

Account Data Retention

We keep your account and transaction records for as long as required under these terms and applicable law. You can request a summary of your data through the message centre.

Term Change Notification

When these terms change, we send a notice to your registered contact. Continued account use after that notice means you accept the updated version.

Dispute Resolution Path

Raise a dispute through your account message centre first. If unresolved, escalate by email with your case reference. We document every step so neither side loses track.

What These Terms Actually Cover

111f Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account and using the 111f lobby — whether on mobile or desktop — you agree to these terms in full. They apply to every session, every wallet transaction, and every support request you send us. We may update these terms when our services

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or supported regions change; we will notify you through your registered account or the contact method you provided. If a section of these terms becomes unenforceable under applicable law in your region, the rest continue to apply. These terms do not override local law where you
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are based — if a specific rule conflicts with Bangladesh law or the law of your eligible region, local law takes precedence. Wallet transactions through bKash, Nagad, or Rocket are subject to the transaction conditions of those providers in addition to ours. We reserve the right
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to suspend or close an account if these terms are breached, including misuse of payment methods, provision of false information during account setup, or activity that falls outside supported regions. Questions about any clause can be sent to our support team at any time.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

Below are questions we hear regularly about how these terms apply to accounts in Bangladesh. If yours is not here, contact support directly.

Eligibility depends on your local law and the regions 111f currently supports. Access and use of the account are subject to both these terms and the laws applicable in your location.

No. We send a notice to your registered contact whenever terms change. Continuing to use your account after that notice means you accept the revised version.

If we close your account for a terms breach, any pending balance is reviewed under the closure process. Wallet details are handled in line with our data retention rules and the wallet provider's own conditions.

Log in, open the account message centre, and submit your dispute in writing with your account ID. Email escalation is available if the initial response does not resolve it.

Yes — all three wallet methods fall under the same 111f payment terms. Each transaction is also subject to Rocket's own provider conditions alongside ours.

Yes. Send a data request through the account message centre or by email with your account ID. We'll respond with the relevant records as required under these terms.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Cover How Your 111f Account Works

How to Reach Us About These Terms

How We Uphold These Terms on Your Account

Common Questions About These Terms

01 Do these terms apply to me if I am in Bangladesh?

02 Can 111f change these terms without telling me?

03 What happens to my bKash or Nagad wallet if my account is closed?

04 How do I raise a formal dispute about a term or a transaction?

05 Are Rocket transactions covered by the same terms as bKash and Nagad?

06 Can I request a copy of the data 111f holds on my account?

Terms & Conditions

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