Reference

How 111f Handles Legal Obligations

This page sets out the legal terms that apply when you open an account and use 111f. Availability depends on your local law and the eligible regions we support — read these terms carefully before you get started.

Jurisdiction-dependent accessAccount terms apply on registrationBangladesh-region eligibility rulesbKash, Nagad, Rocket covered under payment termsContact us to raise any legal query

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HOW WE HANDLE THIS

Data, Security and Account Integrity at 111f

Your account data is held securely and used only for the purposes described in our policy documents. We do not share personal data with third parties outside of what is required to process payments through bKash, Nagad, or Rocket, or to meet any legal obligation. You can request a copy of the data we hold on your account by contacting support in writing.

Data Retention We retain account and transaction records for as long as required under applicable rules. You may request details of what we hold and ask for corrections where data is inaccurate.

Cookie Use Cookies are used to maintain your login session and support mobile continuity between the browser and your account wallet. You can manage cookie preferences from your device browser settings.

Account Security Account access is protected by OTP verification tied to your registered mobile number. Never share your PIN or OTP — 111f staff will never ask for either through any channel.

Policy Change Requests To update your registered details, request data access, or raise a concern about how your information is handled, contact support via live chat or email with your account number.

What These Legal Terms Actually Cover

111f Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms govern your use of 111f, including how your account is opened, how transactions are processed, and how disputes are handled. Eligibility is not automatic — it depends on whether your location falls within a supported region under applicable local law. We do not make

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representations about legality in any jurisdiction; that determination is yours to make before you register. When you complete a transaction using bKash, Nagad, or Rocket, the payment is processed under the terms agreed at account creation. Any funds movement through these wallets is subject to the
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same legal framework as all other account activity. We hold the right to suspend or close accounts where we identify a breach of these terms, including misrepresentation of eligibility. These terms may be updated periodically. We will notify you of material changes through your registered contact
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details. Continued use of the platform after any update constitutes acceptance of the revised terms. If you do not agree to an update, you should close your account and contact support to arrange any pending withdrawal before doing so.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

Reach Us on Legal and Policy Questions

If you have a question about how these legal terms apply to your account — including eligibility, payment disputes involving bKash or Nagad, or requests to close your account — our support team is the right starting point. Use the channels below to reach us directly.

Live Chat Open the chat window from any page in your account. Describe your legal query and a support agent will take it forward, including any payment or eligibility concern.

Email Support Send your query in writing to our support address. For legal requests — account closure, data access, or transaction disputes — email gives you a record of the exchange.

Account Help Centre Log in and navigate to Help in your account menu. You can raise a formal query there, including disputes around Rocket or Nagad transactions or policy clarifications.

Common Legal Questions Answered

These are the questions we receive most often about legal terms, eligibility and account rights. If your question is not covered here, use live chat or email support to get a direct answer.

Eligibility depends on your local law and the regions we currently support. You are responsible for confirming that using 111f is permitted under the laws that apply to you.

All deposits made through bKash, Nagad, or Rocket are governed by the account terms you accepted at registration. Those terms cover transaction scope, limits, and dispute procedures.

Yes. Contact our support team in writing through email or the in-account Help section. Include your account number and we will respond with the data we hold on your profile.

We notify you of material changes via your registered contact. Continuing to use the platform after the update means you accept the new terms. You can close your account if you disagree.

Open a query through live chat or email support with your transaction reference. Our team will review the record and respond according to the dispute process in your account terms.

Reach out via email support or the Help section in your account. State that you want a permanent closure, and arrange any pending withdrawal before the request is processed.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfobKash Fastpay Info111F Glossary

How 111f Handles Legal Obligations

Data, Security and Account Integrity at 111f

Reach Us on Legal and Policy Questions

Common Legal Questions Answered

01 Does 111f accept accounts from all regions in Bangladesh?

02 What legal terms apply when I deposit via bKash or Nagad?

03 Can I request a copy of my personal data?

04 What happens if 111f updates its legal terms?

05 How do I raise a dispute about a Rocket or Nagad transaction?

06 Who should I contact to close my account permanently?

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